FAQ

Houseboat stay is a unique experience found in Kerala. There are 02 options for experiencing the cruise- Overnight stay and day cruise. It is suggestible to do a day cruise in the houseboat and stay in a hotel for the night due to limited services and entertainment limitations inside the houseboat.

Normally South Indian Non veg meals with fish and Chicken are served in the houseboat. Vegetarian options are also available.

Coconut oil / sunflower oil is used for cooking in Kerala hotels.

Limited Jain menu is available in majority of Kerala hotels. Jain food may not be available in buffet at hotels, however the hotels will make arrangements for jain food if it informed in advance at the time of booking. It is suggested to quote only CP plan whenever there is a request for Jain food if the no: of people traveling are less than 5.

Popular souvenirs from Kerala include spices, tea and coffee, coir products, Kathakali masks, traditional Kerala saris (Kasavu) and wooden handicrafts.

All billing are including GST only.

There is special dress code to enter temples in Kerala. Women should wear Saree and men should wear mundu (dothy). This is compulsory in all temples in Kerala

Touracle does not accept direct cash payments, but agents can deposit cash into our bank accounts

40% of the package amount is to be paid at the time of confirmation and balance 60% should be settled before 10 days of the guest arrival.

Yes, Touracle accepts card payments through payment link. Additional 2.5% will be charged extra on the payment amount.

For all Indian nationals, a government approved ID proof id required to enter Andamans. For all foreign nationals a valid visa and passport is required to enter Andamans. Citizen of Afghanistan, China and Pakistan and foreign nationals having their origin in these countries would require the Restricted Area Permit to visit Andaman & Nicobar Islands apart from Visa. Restricted Area Permit should be acquired through the Ministry of home affairs.

The customer may change the room or a hotel, provided the customer agrees to pay any difference of  room charges, if any.

If any problem/issue arise while on tour, you may contact our operations team any time for any tour related assistance. The concerned persons contact number will be furnished to the customer/agent on arrival.

At the moment meet and greet facility is available only for all arrivals at Cochin from 08:00am to 08:00pm

Cancellation Charges are based on how many days before your booked arrival time KHM receives your cancellation notice. These charges are a percentage of the total cost of your booked accommodation.

However, during the peak season, the cancellation policy will be based on the terms and conditions as applicable at various hotels & houseboat.

FIT – Free Independent Traveler

GIT – Group Inclusive Tour

Yes, Touracle is India Tourism approved Tour Company.

We only provide cars with driver for all tours.