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FAQ

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Frequently asked questions.

Is it necessary to stay in houseboat in Alappuzha/Kumarakom?

Houseboat stay is a unique experience found in Kerala. There are 02 options for experiencing the cruise- Overnight stay and day cruise. It is suggestible to do a day cruise in the houseboat and stay in a hotel for the night due to limited services and entertainment limitations inside the houseboat.

What sort of food is served in the houseboat? Are there options for Vegetarian food in the houseboat?

Normally South Indian Non veg meals with fish and Chicken are served in the houseboat. Vegetarian options are also available.

What oil is used for cooking in Kerala hotels?

Coconut oil / sunflower oil is used for cooking in Kerala hotels.

Are there options for Jain food at hotels?

Limited Jain menu is available in majority of Kerala hotels. Jain food may not be available in buffet at hotels, however the hotels will make arrangements for jain food if it informed in advance at the time of booking. It is suggested to quote only CP plan whenever there is a request for Jain food if the no: of people traveling are less than 5.

What souvenirs can tourist buy from Kerala?

Popular souvenirs from Kerala include spices, tea and coffee, coir products, Kathakali masks, traditional Kerala saris (Kasavu) and wooden handicrafts.

Does Touracle have without GST billing?

All billing are including GST only.

Is there any special dress code for Kerala temples?

There is special dress code to enter temples in Kerala. Women should wear Saree and men should wear mundu (dothy). This is compulsory in all temples in Kerala

Does Touracle accept cash payments?

Touracle does not accept direct cash payments, but agents can deposit cash into our bank accounts

What are the payment terms of Touracle to confirm a booking?

40% of the package amount is to be paid at the time of confirmation and balance 60% should be settled before 10 days of the guest arrival.

Does Touracle accept card payments?

Yes, Touracle accepts card payments through payment link. Additional 2.5% will be charged extra on the payment amount.

What all documents are required to enter Andaman and Nicobar Islands?

For all Indian nationals, a government approved ID proof id required to enter Andamans. For all foreign nationals a valid visa and passport is required to enter Andamans. Citizen of Afghanistan, China and Pakistan and foreign nationals having their origin in these countries would require the Restricted Area Permit to visit Andaman & Nicobar Islands apart from Visa. Restricted Area Permit should be acquired through the Ministry of home affairs.

Is it possible to change a hotel or room while on tour ?

The customer may change the room or a hotel, provided the customer agrees to pay any difference of  room charges, if any.

What if a problem / issue arise while on tour?

If any problem/issue arise while on tour, you may contact our operations team any time for any tour related assistance. The concerned persons contact number will be furnished to the customer/agent on arrival.

Is meet and greet facility available at all areas of operation of Touracle?

At the moment meet and greet facility is available only for all arrivals at Cochin from 08:00am to 08:00pm

What is the cancellation policy of Touracle?

Cancellation Charges are based on how many days before your booked arrival time KHM receives your cancellation notice. These charges are a percentage of the total cost of your booked accommodation.

In the case of Holiday Package Bookings Period within which written notice of cancellation is receivedCancellation charges will be – -% of total booking price
0 – 10 days100%
11 – 30 days30%
Greater than 30 days0%

However, during the peak season, the cancellation policy will be based on the terms and conditions as applicable at various hotels & houseboat.

What is FIT and GIT in tourism industry?

FIT – Free Independent Traveler

GIT – Group Inclusive Tour

Is Touracle an approved Tour company?

Yes, Touracle is India Tourism approved Tour Company.

Does Touracle have self driving cars?

We only provide cars with driver for all tours.